Shipping Info & FAQ


 

ON ZODY NATION

Why Was Zody Nation Created? What’s Your Story?

Zody Nation was created as more than just a Zodiac store. We aim to provide you with a wide variety of high-quality Zodiac products that will help you EMBRACE your personality to others, and be PROUD of wearing them a regular basis regardless of where you are in the world!

But even more than that, Zody Nation was created with a purpose to UNITE people based on their respective signs. This will be done by creating a MASSIVE international community for each Zodiac sign where everyone can interact with each other!

Through these communities, you’ll be able to learn more about your sign, as well as meet & connect with like-minded people from other parts of the world! This means that you’ll be able to make some new international friends & learn about other cultures – how cool is that?!

All of this ties back to one big ambition of ours – helping you create life-long MEMORIES & EXPERIENCES that you’ll cherish forever by connecting with like-minded Zodiac lovers!

This is exactly how our good friend Victoria had the best time of her life last summer! If you want to read & learn about her and our full story, simply go on “Our Story” page here!

P.S. We also have some awesome stories for most of our Zodiac jewelry items, so make sure to check them out on their respective pages! Also, make sure to sign up to our newsletter for more epic stories and interesting facts on Astrology, and you’ll automatically enter our monthly giveaways!

How Can I Be Part Of My International Zodiac Sign Community?!

We’re glad you asked!

All you have to do to join is simply go on Facebook and search for: "(Zodiac Sign) United", and simply LIKE the page and join the community so you can start chatting with and meet other like-minded people!

Why Did You Choose The Name Zody Nation?

Great Question!

We chose Zody because it’s a shorter form and a catchier way of saying Zodiac; and we chose Nation because our mission is to not only offer you high-quality products, but to also connect & unite everyone who belongs to each Zodiac sign.

The word “Nation” fits perfectly because our big goal is to create a mini worldwide “nation” of people who belong to the same Zodiac sign!

Where Are You Based Off?

We are a very driven and motivated big team from the Great White North (yup, Canada!); but we currently use different suppliers from the United States as well as Asia for all our products listed on our store.

ON PRODUCTS

What Kind of Products Do You Have In Store?

We have just about every type of product related to Zodiacs you can think of! We have Zodiac clothing, mugs, key chains, phone cases, mousepads, necklaces, bracelets, rings, earrings and much more to come!

At Zody Nation, we got you covered!

What Is The Quality of Your Zodiac Clothing Like?

We strive to provide you with only high-quality products, be it clothing, jewelry, or other Zodiac accessories. Our priority is to ensure you’re satisfied your order & shopping experience, and we work extremely hard to deliver your product in excellent condition!

With regards to our clothing quality – we currently carry either Gildan or District t-shirts & hoodies, and all our t-shirts are 100% cotton & are super comfy! Our hoodies are 50% cotton & 50% polyester, and they will certainly keep you warm during the colder months of the year! Finally, our fully printed t-shirts are 100% polyester as are most fully printed t-shirts out there.

Also, as an additional note, all of our clothing and custom-made merchandise with unique designs are created, printed, and shipped from the United States.

What Is the Sizing Chart of Your Zodiac Clothing?

I Have A Cool Design Idea In Mind For A T-Shirt/Hoodie/Mug! Can I Share It With You?

Absolutely! We would LOVE to hear your opinion & see what kind of design you have in mind for us to include on our merchandise. Please email us at info@zodynation.com to tell us more about your idea!

ON SHIPPING

Do You Ship Internationally/Worldwide?

YES - no matter where you're from, we will make sure you receive your order!

How Long Does Shipping Take?

For Custom-Made Clothing & Accessories With Unique Designs:

For Zodiac Treasure & Jewelry Products:

I Did Not Receive All The Items I Ordered! Where Are The Rest?!

Firstly, thank you for ordering multiple items with us! 

With regards to your question - we currently use different suppliers for different products of ours. This means that some items take a little longer to create & ship out to you, and therefore the shipping time becomes a little quicker for some products compared to others. This especially and mostly applies to our Zodiac Treasure items.

Also, this means that if you ordered 3 items from us, you will likely receive 3 similar yet different packages. The only exception to this would be if you ordered 2 or more of our custom-made, non-jewelry items. In that case, you are much more likely to receive your items on the same day. 

So, please do not worry if not all the items of your order arrived at the same time! You should receive your other items in the next few days and no later than a week. 

ON TRACKING ORDERS

Can I Track My Order? If So, How?

For Custom-Made Products With Unique Designs:

Regardless where you are from or what specific product you've ordered, you will always be able to track it by receiving an email a few days after making a purchase. If you're having any difficulties with that, please send us an email and we'll help you out!

For Zodiac Treasure & Jewelry Collection:

In most cases, you will be able to track your order. With that said, being able to track your order for these products of ours depends on what you've ordered and where you're from. If you're from Canada, Australia, the United States, the UK, New Zealand, and other major countries worldwide, you should be able to track all your orders. 

However, if you're from a smaller country, unfortunately you will not be able to track your order. If you feel like you've waited a very long time and really want to know the status of your order, feel free to email us and we should be able to provide that for you. 

How Can I Track Zodiac Treasure Items?

Very simple! Just go over to our "Track Your Order" page on the main menu and insert the tracking code that you should have received in your email a few days after making the purchase. 

ON REFUNDS & RETURN POLICY

I Would Like To Return My Item, Can You Refund Me?

We're very sorry to hear that you're dissatisfied with the item you received!

You can certainly return it within 14 days after it arrives assuming it is defected or doesn't match our criteria and we will gladly give you a refund. 

Please send us an email at info@zodynation.com, and we will surely discuss the issue you're having in more details!

I Accidently Ordered The Wrong Size, Can I Exchange It?

At the moment, an exchange is unfortunately will NOT be possible in most cases. We understand that simple mistakes like these happen, but unfortunetely we're not responsible for any accidental orders of the wrong size if you notify us too late. If you realize you made the mistake right away, then please notify us immediately before we ship your order.

The only exception to this policy is if you placed an order for a M size T-Shirt, but received a S size instead. On our records, we can see what size you have ordered, and if we see that it doesn't match, we will certainly exchange it for you due to our mistake! 

ON STAYING IN TOUCH & RECEIVING PROMOTIONS

I Love Your Store! How Can I Stay Tuned About Your Latest News, Updates, and Promotions?

We’re glad to hear you’re enjoying our store and your overall experience with us!

It’s very simple to stay tuned with our recent news & promotions. All you have to do is simply subscribe to our newsletter by filling out our 3-part form on the website, and follow us on all our social media! At the moment, we are most active on Facebook & Instagram, so be sure to LIKE us on Facebook and FOLLOW us on Instagram and you’ll always be up-to-date!

Also, if you’re enjoying our products and your overall experience with us, we would really appreciate it if you shared our store with all your Zodiac loving friends & family!

We look forward to growing together with you, and helping you connect with like-minded people from around the world!